Effective Date: January 1, 2025
Last Updated: January 1, 2025

Welcome to Hartwell Medical ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hartwell-medical.com or use our medical writing and consulting services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information You Provide to Us

We collect information you provide directly to us, such as:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Credentials, specialties, work history, areas of expertise
• Business Information: Company name, position, business address
• Payment Information: Billing address, payment method details (processed through secure third-party payment processors)
• Communications: Messages, emails, and other communications you send to us
• Project Information: Content requirements, specifications, and materials submitted for medical writing projects

Information Automatically Collected

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, links clicked, referring website addresses
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity and store certain information
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We use the information we collect to:

• Provide, maintain, and improve our medical writing and consulting services
• Process transactions and send related information
• Send administrative information, such as updates, security alerts, and support messages
• Respond to comments, questions, and provide customer service
• Send marketing and promotional communications (with your consent)
• Monitor and analyze usage patterns and trends
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with legal obligations
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We may share your information in the following situations:

Service Providers

We may share your information with third-party vendors who perform services on our behalf, such as:

• Payment processing
• Email delivery
• Website hosting
• Analytics services

Professional Compliance

We may disclose information when required to comply with applicable laws, regulations, legal processes, or governmental requests.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for any other purpose with your explicit consent.

We Do Not:

• Sell, rent, or trade your personal information to third parties for their marketing purposes
• Share client project details or confidential information without explicit permission
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We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data
• Regular security assessments
• Limited access to personal information on a need-to-know basis
• Secure disposal of personal information

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your information in a structured format
• Opt-Out: Opt-out of marketing communications
• Do Not Sell: Opt-out of any sale of personal information (though we do not sell personal information)

To exercise these rights, please contact us using the information below.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.

If you have questions or concerns about this privacy policy or our privacy practices, please contact us at:

Hartwell Medical & Consulting, LLC
Lisa Hartwell, PsyD, RN
Email: lhartwell@drlisahartwell.com
Phone: (808) 384-3840
Address: PO Box 30554, Honolulu, Hawaii 96820

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights, including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not do).

Hawaii Residents

As a Hawaii-based business, we comply with all applicable Hawaii state privacy laws and regulations.

Other States

Residents of other states may have additional rights under applicable state privacy laws. Please contact us to learn more about exercising these rights.

By using our services, you acknowledge that you have read and understood this Privacy Policy.